42Chat
Quality Bots for Enriched Customer Relationships

The growth of artificial intelligence and chatbots is changing the face of customer service and customer interaction. AI Chatbots answer questions and provide instant information through SMS text and many other channels. Imagine the usefulness of that technology and its application across activities and industries, whether supporting a professional sports team, a board meeting, or a premiere fan convention. Bob Caldwell, Founding Partner and CRO of 42Chat, saw an incredible opportunity to deliver highly functional, conversation-first AI chatbots that allow people to ask questions and receive not just responses but meaningful answers. This notion led to the inception of 42Chat.

42Chat’s AI Chatbots, powered by NLP, provide deep, rich conversations beyond common, scripted bots. The technology boasts a correct response rate of greater than 95%, well above the industry average. The team of experts at 42Chat develop and deploy ingenious bots to create real and measurable customer value. “Our bots leverage AI to discover what information a person is seeking, not just the question they ask. By honing in on that intent, our responses are both accurate and valuable,” states Caldwell. The company’s self-service chatbots take less than 20 minutes to deploy using intuitive, customized templates. “Our objective is to reduce the workload of our clients and help them provide great service by deploying our chatbots” says Caldwell.

What differentiates 42Chat’s chatbots is their contact management system which enables highly interactive customer service conversations with greater degrees of success.

Specifically focused on the concept of “Jobs-To-Be-Done,” the chatbots are built with a careful understanding of the client requirements and can be deployed at an affordable price. The chatbots supply incredibly personalized information directly to the customer’s phone without the need to install apps or create accounts. This opens a powerful communication channel and ultimately leads to better customer relationships. 42Chat adopts a “scope and scale” process to identify the business problem. The “scope” determines what the client wants the bot to do, and the “scale” determines the number of people the bot will serve, for how long, and over how many channels.

While primarily focused on SMS text, 42Chat’s chatbots are channel agnostic and can be deployed wherever the customer already communicates, including Facebook, Viber, WhatsApp, Twitter, Web Messenger, and more. “Our primary goal is to deliver information to the customer in the channel they need, at their required time, in the manner they want to interact,” remarks Caldwell. For even the most complex bot, the entire process―from identifying specifications and development, to delivery and implementation―takes less than eight weeks. The 42Chat team utilizes information from the client’s data sources such as websites, pdfs, and data integrations, drastically reducing the time required of their clients.

The company’s award-winning chatbots, known as EventBots, transformed the attendee experience for a leading media company in the events industry. Their AI Chatbot answered event queries via SMS. Event staff focused on value-add interactions while the bot provided hundreds of additional support hours by answering repetitive questions. Integrating with the client’s event registration platform, the bot was able to notify the attendees with personalized messages, itineraries, schedules, and updates regarding the event. “We are focused on driving the ultimate customer service experience that our clients want their customers to have,” explains Caldwell. “Our platform allows us to build quality bots quickly.”

The year ahead will see 42Chat roll out chatbots into other consumer-driven verticals, including high school and college graduations, major associations, and fundraising events. “We want to help individuals or organizations leverage a highly specific bot for their particular business or personal needs that serves them with remarkable success,” concludes Caldwell.